If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive:

1. Check that the blue LED light on the front is lit.
2. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system.
3. Check to make sure the USB connector is firmly plugged into the correct socket on the computer.
4. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket.

If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.