FAQ Listing

Why not! Your family member/caregiver to fill your logs but make sure they do it regularly    

We get that you are busy, so don’t worry! Between logging your daily meal records, chatting with Carey (your AIpowered Health coach) and reading your lessons, you won’t have to spend more than 10-15 minutes on the programme every day.

No, we only suggest lifestyle changes. However, it is advisable to keep your doctor informed about your progress.

If you have an Android phone with an OS version 4.4 or above, or an iPhone with iOS 9.0 and above, the programme will work on your phone.

Rest assured that your details are completely safe with us and will not be made public without your permission.

To get started, download and install the Wellthy Care app from the App Store/Play Store and enter the activation code given to you with your Accu-Chek Active pack.

A combination of palladium and gold is used for the electrodes. Both of these metals are widely utilized in the electronics and medical industries for surgical instruments and metal contacts.

Yes. The Accu‑Chek Guide test strips have a protective coating along the entire length of the test strip. The end of the strip, where blood is applied, has a protective layer that allows quick absorption of blood while protecting the reagent inside. Touching the test area with clean hands will not affect it. However, if you have moisture or dirt on your hands, you could contaminate the dosing area.

The Accu‑Chek Guide system offers new features designed to improve the  testing experience:  Differentiating spill‑resistant oval strip vial New full‑width‑end dose test strip Test strip port light and test strip ejector button Bluetooth connectivity Four customizable test reminders and Post Meal test reminders Pattern detection Up to two target ranges Target percentage display

To mark a BG test result: Perform a test. The result will appear on the display. Leave the test strip in the meter. Press the OK button to add a comment. If Patterns are off you can select Before meal, After meal, Bedtime, Fasting or Other. If Patterns are on, you can select Before/After breakfast, Before/After lunch, Before/After dinner, Before/After snack, Bedtime, Fasting or Other.

The meter supports 7, 14, 30 and 90 day averages

The strip port light turns on when the meter powers on via a button press or strip insertion. The light remains on until the strip is dosed or the user selects a different menu option. There is not an on/off setting.

Press either the OK button or insert a test strip.  

The Last Result feature allows you to display both your current BG result along with the time and date of the most recent BG result (within 24 hours). This feature can be turned on or off in the meter menu. 

The Accu‑Chek Guide meter has four customizable reminders that can provide an audible beep and an alert message to remind the user to perform a BG test. 

If the Post Meal reminder marker is selected, the meter will beep at a designated interval after the Before meal test to remind the user to perform an After meal test. The user can change the Post Meal reminder to 1, 1.5 or 2 hours after the Before meal test.  

Pattern detection is a feature that enables the meter to look for specific out‑of‑target BG results that form a pattern:  Low Pattern—Two or more below‑target results with the same comment within a 7‑day period High Pattern—Three or more above‑target results with the same comment within a 7‑day period If a new pattern is detected, a pop‑up message appears on the display. Patterns can be reviewed via the Main Menu or on the Patterns screen in My Data. Note: The user must activate pattern detection by enabling and setting up Target Ranges and turning Patterns on.

No, the user must add a comment to their BG result for the meter to associate the test result with the correct pattern.

The One Touch Verio meter determines highs and lows based only on time windows. The Accu‑Chek Guide meter utilizes events indicated by comments.  

The Accu‑Chek Guide meter provides the following target range defaults:* All meters (except Japan) 1 range: 70 ‑ 160 mg/dL (3.9 ‑ 8.9 mmol/L) 2 ranges: Before meal 70 ‑ 110 mg/dL (3.9 ‑ 6.1 mmol/L) After meal 70 ‑ 160 mg/dL (3.9 ‑ 8.9 mmol/L) Japan meter 1 range: 70 ‑ 140 mg/dL (3.9 ‑ 7.8 mmol/L) 2 ranges: Before meal 70 ‑ 130 mg/dL (3.9 ‑ 7.2 mmol/L) After meal 70 ‑ 180 mg/dL (3.9 ‑ 10.0 mmol/L)

The Target % feature shows the percentage of BG results above, within, and below target. The user may view results by comment (requiring results to be marked) or by the “overall” option, which will show all test results. The total numbers of tests included are shown at the bottom of the display.  

No. With the Accu‑Chek Guide meter, it is not necessary to delete stored results. After reaching the maximum of 720 stored BG results, new BG results cause the oldest tests to be deleted. Accu‑Chek data management solutions provide additional options, as desired.

The meter retains the time and date when the battery is replaced; however, you should confirm the time and date are still correct.

The meter will retain the time and date settings for a minimum of 2 hours. Testing showed settings were retained for as long as 6‑8 hours.

The meter requires two batteries to power the added value features, such as the backlit display, strip port light, and Bluetooth connectivity.  

Yes, any time the meter is on, battery is being consumed whether searching for a paired device or uploading results. 

Refer to the table for a complete list of languages. Yes, users can select their preferred language.  

No. However, there are plans to incorporate this feature in a future release.  

Meter durability results show 5 years or 10,000 strip insertions for consumer use and 54,750 strip insertions for hospital use (outside the U.S.

The Accu‑Chek Guide meter has been tested for use at up to 3,094 meters. The reason we test at this altitude is because it is the highest place we can find that has a living population. We have not been able to find higher altitudes that have a living population of diabetics that could support our studies.  

We wanted to ensure we had the same claim as Accu‑Chek Instant, so both teams agreed to the “less than 4 seconds claim”. We wanted to be as aggressive as possible with the marketing claim. Instead of listing the technical specification, we suggested messaging in customer‑facing marketing materials as “less than 4 seconds.” This is technically correct (approved by regulatory) and relays a more competitive message to customers.