FAQ Listing
Why must the visual color check be realized within 30 to 60 seconds after application?
The Accu-Chek Active meter detects the color change in the test pad area. If the test pad is checked too early, the glucose reaction may not yet be finished. If it is done too late, the color may have already changed due to drying.
Do I lose the memory or the time and date setting when changing the battery?
The stored values will be kept in the meter at all times: they cannot get lost when changing the battery. If the battery change is done according to the user instructions (empty battery stays in the meter until new battery is available to be inserted) the time and date settings remain stored in the meter as well.
What type of measurements can be flagged?
When the result is shown, you can use 4 different flags by pressing the M or S button. Options are:
Before meal
Control solution
After meal
General
What happens if I do not apply enough blood on the test strip?
The meter detects if not enough blood has been applied. If the amount of blood you applied is insufficient, after a few seconds an acoustic warning in the form of 3 beeps sounds. You can then apply an additional amount of blood.
Can I delete stored results?
It is not possible to delete stored results.
Is it possible to test with different blood sample types?
Yes, it is possible to test with all types of blood (capillary, venous, arterial, and neonatal).
Is it possible to use the old test strip with the new meter?
Yes, it is possible.
Is it possible to use the new test strip with the old and actual meter?
Yes, it is possible to use the new test strip with all Accu-Chek Active meter generations.
Are there any differences between the current meter and the ‘no coding’ version of the Accu-Chek Active meter?
The meters are identical. The only difference is that the new meters will have no code chip slot anymore.
Is it possible to use the orange test strips with the ‘no coding’ meter?
No. The customers should NOT USE orange test strips with the ‘no coding’ meter.
Without an automatic strip expiration warning, how can a user avoid testing with an expired strip?
As users currently do with most other types of blood glucose test strips on the market, they can simply check the expiration date clearly printed on their vial of the Accu-Chek Active test strips. After this date, any remaining test strips should be discarded and patients should use a new vial of test strips. This method is simpler than some other competitive strips, which still require the user to calculate and write their expiration date on their vial. Users should never test with expired test strips.
Will the test strip expiry warning exist on the new ‘no coding’ meter?
No. The test strip expiry warning will not exist on the new ‘no coding’ meter because the expiry date was delivered on the code chip. As the new meters will have no code chip anymore the expiry warning information will not be provided.