FAQ Listing

No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.

Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.

Yes, it is possible to use the new test strip with all Accu-Chek Active meter generations.

Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.

The meters are identical. The only difference is that the new meters will have no code chip slot anymore.

With the new Accu-Chek Performa blood glucose meters, it is not necessary to delete stored results. Once 500 blood sugar (glucose) results are in the memory, adding a new result causes the oldest one to be deleted.

No, there is no compatibility between the Accu‑Chek Instant test strips with these and other Accu‑Chek systems. Accu‑Chek Instant test strips are compatible with Accu‑Chek Instant S Meter.

As users currently do with most other types of blood glucose test strips on the market, they can simply check the expiration date clearly printed on their vial of the Accu-Chek Active test strips. After this date, any remaining test strips should be discarded and patients should use a new vial of test strips. This method is simpler than some other competitive strips, which still require the user to calculate and write their expiration date on their vial. Users should never test with expired test strips.

Yes, it is possible. 

It is not possible to delete stored results.

No, there is no compatibility between the Accu‑Chek Instant S test strips with these and other Accu‑Chek systems

This is a software function which was programmed. It is not possible to change this software function – that’s why the meter still says code 333 when it is turned on.

No, the Accu‑Chek Instant S meters are designed to ensure that the battery power level will not impact results given by the meter.

Yes, any customers using the previous generation will need to keep the black activation chip in their meter. Once the black activation chip is in the meter, the customers do not need to remove it. 

The meter detects if not enough blood has been applied. If the amount of blood you applied is insufficient, after a few seconds an acoustic warning in the form of 3 beeps sounds. You can then apply an additional amount of blood.

As with today’s products, the user will receive an E-4 error code.

The stored values will be kept in the meter at all times: they cannot get lost when changing the battery. If the battery change is done according to the user instructions (empty battery stays in the meter until new battery is available to be inserted) the time and date settings remain stored in the meter as well.

The code chip that comes with the test strips is changing from green to black. The customers receiving this so-called “activation” chip must insert it into their existing meters. There is never the need to change the black activation chip again even if new test strip vials contain different colored code chips or different code numbers. 

No. The test strip expiry warning will not exist on the new ‘no coding’ meter because the expiry date was delivered on the code chip. As the new meters will have no code chip anymore the expiry warning information will not be provided.

The Accu‑Chek Instant S meters is our latest development in accuracy from a pioneer in blood glucose testing technologies. This is one of the most accurate meters in our portfolio.

No, Accu‑Chek Instant S meters do not require manual coding.

The Accu-Chek Active meter detects the color change in the test pad area. If the test pad is checked too early, the glucose reaction may not yet be finished. If it is done too late, the color may have already changed due to drying.

With the Accu‑Chek Instant S meter, it is not necessary to delete stored results. Once 720 blood glucose results are in the memory; adding a new result causes the oldest one to be deleted. Additional editing solutions for results are available with the Accu‑Chek Connect Online system and the Accu‑Chek Smart Pix system.

No, the USB cable does not charge the meter’s batteries. Remove the USB cable after downloading results. In fact, leaving the USB cable connected to the meter and PC after download could draw power from the meter batteries. A blood glucose test cannot be performed while the Accu‑Chek Instant S meter is connected to a PC with a USB cable.

The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.

The new Accu‑Chek Instant S test strip utilizes the FAD-GDH chemistry. This system is the most accurate in the history of our organization. It meets the 10/10 standards for accuracy

Yes, a clear protective barrier runs along the entire length of the test strip to protect the strip and chemistry. Blood applied to the opening along the end of the strip can be quickly pulled into the test strip.

No. There is no ability to squeeze extra blood from the finger to dose a strip a second time. However, there is a slight pause in testing that allows for the patient to take full use of the available blood from their finger.

As with today’s products, the user will receive an E-4 error code.

No. The customers should NOT USE orange test strips with the ‘no coding’ meter. 

No, the Accu‑Chek Instant meters are designed to ensure that the battery power level will not impact results given by the meter.

Your battery should last for approximately 2,000 tests.

Only one thing: after inserting the black activation chip, the ‘Accu-Chek Active meter will no longer provide an automatic warning message telling that the test strips has expired.

The black activation chip permanently replaces the standard (green) code chip found in boxes of the Accu-Chek Active test strips. This black activation chip calibrates the already existing meters for all Accu-Chek Active test strips that will be manufactured now and in the future. With this black activation chip it is possible to upgrade existing meters to ‘no coding’ meters.

The Accu‑Chek Instant S system fulfills the ISO 15197:2013/EN ISO 15197:2015 standards and delivers even tighter 10/10 accuracy for reliable results you can trust.

No. There is no compatibility between the Accu‑Chek Guide, Accu‑Chek Instant, Accu‑Chek Instant S, Accu‑Chek Aviva, Accu‑Chek Performa or Accu-Chek Active blood glucose monitoring systems.

No. Accu-Chek Aviva blood glucose meters are designed exclusively for use with Accu-Chek Aviva test strips.

When the result is shown, you can use 4 different flags by pressing the M or S button. Options are: Before meal Control solution After meal General

Yes, it is possible to test with all types of blood (capillary, venous, arterial, and neonatal).

The Accu‑Chek Instant S test strip requires only a small speck of blood (0.6 μL).

The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.

Yes, the Accu‑Chek Instant S meters comply with the requirements of ISO 15197:2013/EN ISO 15197:2015 (In vitro diagnostic test systems – Requirements for blood glucose monitoring systems for self-testing in managing diabetes mellitus). 

The new Accu‑Chek Instant test strip utilizes the FAD-GDH chemistry. This system is the most accurate in the history of our organization. It meets the 10/10 standards for accuracy.

10 references an ISO-compliant internal testing protocol. For three different lots of test strips, 95% of BG results must fall within ±10 mg/dL of reference result at glucose concentrations < 100 mg/dL or within ± 10% at glucose concentrations ≥ 100 mg/dL 10/

Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual (insert appropriate link) for your meter.

No, check the use by date on the test strip container. Do not use test strips past the use by date.

Your battery should last for approximately 2,000 tests.

The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.

The FAD-GDH enzyme is a key component of the system’s new test strip chemistry, which works in conjunction with other system components to deliver advanced accuracy, highly reliable performance and reduced interferences

No. The use of the black activation chip will have no impact on the accuracy of the blood glucose results.