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FAQ Listing

The Accu‑Chek Instant meter is one of the most accurate systems our organization has ever manufactured and meets ISO 15197:2013/EN ISO 15197:2015 standards for accuracy. It has 10/10 analytical accuracy.
10/10 references an ISO-compliant internal testing protocol. For three different lots of test strips, 95% of BG results must fall within ±10 mg/dL of reference result at glucose concentrations < 100 mg/dL or within ± 10% at glucose concentrations ≥ 100 mg/dL.
Yes, the target ranges in the meter can be changed using the device settings on the Accu‑Chek Connect Online system.
The IDF Guidelines are used for the High values range and the ADA Guidelines for the Low values range. In range: 70-160 mg/dL, below range: 69-10 mg/dL, above range: 161-600 mg/dL.
No. As seen with almost all products designed for at-home use, the Accu‑Chek Instant meters do not have a claim for diagnosis.
During our human factors testing, we discovered that there could be some confusion in misinterpreting an error with an actual test result if the meter is held upside down while viewing the display. We implemented this approach to showing error codes so as to eliminate any risk of misinterpretation.
At least 720 readings can be stored inside the meter. However only the last result and the 7, 30 and 90-day averages can be reviewed on the meter. To review all values the meter must be connected to one of the software solutions.
Performing a control test lets the user know the meter and test strips are working properly. A control test should be performed when: • A new test strip box is opened • The test strip container has been left open • The test strips are thought to be damaged • Checking the meter and test strips • The test strips were stored in extreme temperatures, humidity, or both • The meter was dropped • The test result does not match how the PwD feels • Checking to see if the PwD is performing the test correctly
The Accu‑Chek Instant meter have a fast test time of less than four seconds
Test results may be seen in 7, 30 and 90-day averages.
Flagging of test results is not possible on the meter itself. However, if a patient chooses to do so, they can add this information via mySugr app and the Accu‑Chek Connect account.
No, the USB port for any of the Accu‑Chek Instant meter  is not water- or dust-resistant.