Can someone else fill in my logs for me?
Why not! Your family member/caregiver to fill your logs but make sure they do it regularly
How much time do I need to spend on this every day?
We get that you are busy, so don’t worry! Between logging your daily meal records, chatting with Carey (your AIpowered Health coach) and reading your lessons, you won’t have to spend more than 10-15 minutes on the programme every day.
Are there any side effects to the programme?
No, we only suggest lifestyle changes. However, it is advisable to keep your doctor informed about your progress.
Will the programme work on my phone?
If you have an Android phone with an OS version 4.4 or above, or an iPhone with iOS 9.0 and above, the programme will work on your phone.
Will my details – personal and medical – be safe?
Rest assured that your details are completely safe with us and will not be made public without your permission.
How do I sign up for the Wellthy Care Programme?
To get started, download and install the Wellthy Care app from the App Store/Play Store and enter the activation code given to you with your Accu-Chek Active pack.
What data can my healthcare provider see on the Accu-Chek Connect online portal?
You determine what types of information your healthcare team can access over the portal. We recommend letting your providers see everything you can see, so they can draw insights from all available information. Being able to review your blood glucose test results along with insulin, carb and other information can help provide context around patterns in your blood sugar.
How do I connect with my healthcare team via the Accu-Chek Connect online portal?
Once your healthcare provider creates a free professional account, you can look up their office account name and send an invitation to connect online.
Where can I get the Accu-Chek Connect system and portal?
Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional. You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.
Can I use the Accu-Chek Connect online portal with another meter?
Only the Accu-Chek Guide and Accu-Chek Aviva Connect meter currently offer the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.
How do I connect my meter to the Accu-Chek Connect online portal?
Visit Accu-Chek Assist: Start My Meter for step-by-step instructions on getting the app, pairing your device to the app, texting results and using the online portal. You can also view how-to videos in the Support section.
Is the Accu-Chek Connect online portal secure?
Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team.