Sorry, you need to enable JavaScript to visit this website.
hamburger overlay

FAQ Listing

No, the USB cable does not charge the meter’s batteries. Remove the USB cable after downloading results. In fact, leaving the USB cable connected to the meter and PC after download could draw power from the meter batteries. A blood glucose test cannot be performed while the Accu‑Chek Instant is connected to a PC with a USB cable.
Yes, any time the meter is on, the battery is being consumed whether searching for a paired device or uploading results.
As a general rule, with the connectivity of the meter enabled, the battery life is anticipated to be at least 750 tests. Normal testing without connectivity should produce approximately 1,000 test results for both systems.
The Accu‑Chek Instant meter requires two batteries to power the added value features, such as the backlit display and Bluetooth connectivity. These features are not available with the Accu‑Chek Instant S version, so only one battery is required.
The meters will retain the date and time settings for up to 2 hours.
If replaced within a reasonable time, the memory is not lost when the battery is replaced. If date and time no longer appear on the meter’s display after a battery change, a sync with the mySugr app/ Connect Online platform is required.
With the Accu‑Chek Instant meter, it is not necessary to delete stored results. Once 720 blood glucose results are in the memory; adding a new result causes the oldest one to be deleted. Additional editing solutions for results are available with the Accu‑Chek Connect Online system. 
Accu‑Chek Connect Online: For Accu-Chek Instant meter, the date and time will be set and displayed during the process of setting up an Accu‑Chek Connect Online account via USB cable. The date and time will match that of the connected device. On subsequent data transfers, the date and time will automatically sync to the connected device date and time if there is a difference of more than 10 minutes. 
The Accu-Chek Instant is connected meter with Bluetooth technology, synchronise effortlessly with mySugr app. The Accu‑Chek Instant meter makes testing effortless. The features which are not heavily used have been removed from the meter and placed on the Accu‑Chek Connect online. This makes handling and interactions with the system effortless. Additionally, the Accu‑Chek Instant meter has an intuitive target range indicator that instantly shows Person with diabetes how they are doing with their management.
Why not! Your family member/caregiver to fill your logs but make sure they do it regularly    
We get that you are busy, so don’t worry! Between logging your daily meal records, chatting with Carey (your AIpowered Health coach) and reading your lessons, you won’t have to spend more than 10-15 minutes on the programme every day.
No, we only suggest lifestyle changes. However, it is advisable to keep your doctor informed about your progress.