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FAQ Listing

Whenever you're signed into the Accu-Chek Connect online portal, you can click the question mark icon in the upper right side for detailed instructions and answers to frequently asked questions.
 The meters can transfer results using BLE to the Accu‑Chek Connect app on a compatible smart phone (which can be synchronized with the Accu‑Chek Connect Online system). Additionally, using the micro-USB, the meter is compatible to the following DM solutions: the Accu‑Chek Connect Online system, the Accu‑Chek® Smart Pix device (version 2.2), the Accu‑Chek Smart Pix software (version 2.2), and the Accu‑Chek® 360° diabetes management system (version 2.3.x).
No. There is no WiFi or NFC connectivity with the meter. However, the Accu‑Chek Guide meter connects to the Accu‑Chek Connect app on the PwD’s smartphone via BLE. The PwD may then choose to transfer data or reports via multiple connectivity options via the app including email, text message, and automatic upload into the Accu‑Chek Connect Online system.
Results can transfer from an Accu‑Chek Guide meter into the app on both smartphones and tablets (up to 5 devices per meter). The app will synchronize data with the web portal without duplicating results. The mobile devices will not synchronize with each other but with the registered Accu‑Chek Connect Online account. It is recommended to use only one mobile device if using the Accu‑Chek Bolus Advisor.
 The meter and mobile device must be within 3 meters for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during BG test(s), any new meter data will synchronize with the app when the devices are within range.
Both devices are Continua certified, with the Accu‑Chek Guide meter certifying against the Continua 2014 Design Guidelines. Both the Accu‑Chek Guide and the Accu‑Chek Connect meters use Passkey pairing and both send BG/CG results under the same formats as described in the standards. The same is true for time synchronization.
Regarding the ISO certification, we test according the ISO 15197 standards, and then we receive the CE mark based on passing this criteria from LRQA, an external body.
The numbers in the System Evaluation report are reported in a different way than in the past. Substances were tested at concentrations described by the Clinical Lab Standard Institute in document EP7-A2—Interference Testing in Clinical Chemistry; Approved Guideline, when available. Testing was conducted according to the ISO 15197:2013 standard. This is a standard used in labs. The way these concentrations are displayed will be changing, as reflected in this report. Concentrations are shown in exponential notation, in order to display values in a uniform manner across the wide range of concentrations. To convert these values: Positive Exponent: Move the decimal point to the right by the number of places specified by the exponent (number after E). Acarbose Highest Concentration Tested: 6.00E+01 6.00 x 10 = 60 mg/dL Negative Exponent: Move the decimal point to the left by the number of places specified by the exponent (number after E). Acarbose Upper Therapeutic Concentration: 1.00E–02 1.00 / 100 = 0.01 mg/dL 00 Exponent: Use the stated value with no adjustment. Acetaminophen Upper Therapeutic Concentration: 5.20E+00 = 5.20 mg/dL
Yes. The new Accu‑Chek Guide test strip utilizes the FAD -GDH enzyme.
The FAD -GDH enzyme is a key component of the system’s new test strip chemistry, which works in conjunction with other system components to deliver advanced accuracy, highly reliable performance and reduced interferences.
Blood can be applied anywhere on the wide yellow dosing area on the edge of the test strip.