Where can I find help with using the Accu-Chek Connect online portal?
Whenever you're signed into the Accu-Chek Connect online portal, you can click the question mark icon in the upper right side for detailed instructions and answers to frequently asked questions.
How does the data transfer work with the new meter?
The meters can transfer results using BLE to the Accu‑Chek Connect app on a compatible smart phone (which can be synchronized with the Accu‑Chek Connect Online system). Additionally, using the micro-USB, the meter is compatible to the following DM solutions: the Accu‑Chek Connect Online system, the Accu‑Chek® Smart Pix device (version 2.2), the Accu‑Chek Smart Pix software (version 2.2), and the Accu‑Chek® 360° diabetes management system (version 2.3.x).
Does the Accu Chek Guide meter have WiFi or near field communication (NFC)?
No. There is no WiFi or NFC connectivity with the meter. However, the Accu‑Chek Guide meter connects to the Accu‑Chek Connect app on the PwD’s smartphone via BLE. The PwD may then choose to transfer data or reports via multiple connectivity options via the app including email, text message, and automatic upload into the Accu‑Chek Connect Online system.
Can the meter synchronize with more than one mobile device, such as a smartphone and a tablet? Will I have duplicate results?
Results can transfer from an Accu‑Chek Guide meter into the app on both smartphones and tablets (up to 5 devices per meter). The app will synchronize data with the web portal without duplicating results. The mobile devices will not synchronize with each other but with the registered Accu‑Chek Connect Online account. It is recommended to use only one mobile device if using the Accu‑Chek Bolus Advisor.
How close do the meter and mobile device have to be for data to transfer wirelessly from the BG meter to the app?
The meter and mobile device must be within 3 meters for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during BG test(s), any new meter data will synchronize with the app when the devices are within range.
Does the Accu Chek Guide meter use the same Bluetooth protocol as the Accu Chek Connect meter?
Both devices are Continua certified, with the Accu‑Chek Guide meter certifying against the Continua 2014 Design Guidelines. Both the Accu‑Chek Guide and the Accu‑Chek Connect meters use Passkey pairing and both send BG/CG results under the same formats as described in the standards. The same is true for time synchronization.
Has the Accu Chek Guide meter already received certification of ISO 15197:2013 by an external body?
Regarding the ISO certification, we test according the ISO 15197 standards, and then we receive the CE mark based on passing this criteria from LRQA, an external body.
The interference verification report included results tested at xylose concentrations of 0 mg/dL and 10 mg/dL, but did not indicate results for concentrations between those end points. Is it correct to say the minimum interference amount is ≥ 10 mg/dL, or
Yes, we can say the minimum amount is > 10 mg/dL.
Why are the interference levels reported in a different way than in the past in the System Evaluation report?
The numbers in the System Evaluation report are reported in a different way than in the past. Substances were tested at concentrations described by the Clinical Lab Standard Institute in document EP7-A2—Interference Testing in Clinical Chemistry; Approved Guideline, when available. Testing was conducted according to the ISO 15197:2013 standard. This is a standard used in labs. The way these concentrations are displayed will be changing, as reflected in this report. Concentrations are shown in exponential notation, in order to display values in a uniform manner across the wide range of concentrations. To convert these values: Positive Exponent: Move the decimal point to the right by the number of places specified by the exponent (number after E). Acarbose Highest Concentration Tested: 6.00E+01 6.00 x 10 = 60 mg/dL Negative Exponent: Move the decimal point to the left by the number of places specified by the exponent (number after E). Acarbose Upper Therapeutic Concentration: 1.00E–02 1.00 / 100 = 0.01 mg/dL 00 Exponent: Use the stated value with no adjustment. Acetaminophen Upper Therapeutic Concentration: 5.20E+00 = 5.20 mg/dL
Is the Accu Chek Guide test strip chemistry different from the Accu Chek Aviva and the Accu Chek Performa test strips?
Yes. The new Accu‑Chek Guide test strip utilizes the FAD -GDH enzyme.
Why was the enzyme of the strip changed?
The FAD -GDH enzyme is a key component of the system’s new test strip chemistry, which works in conjunction with other system components to deliver advanced accuracy, highly reliable performance and reduced interferences.
Where can I apply blood to the test strip?
Blood can be applied anywhere on the wide yellow dosing area on the edge of the test strip.